RETURNS & REFUNDS POLICY

02Return Period

Customers should request a return within 10 days of delivery, unless a different return period is specifically shown on the product or order page. The return period starts from the date the order is marked as delivered.

03Condition of Returned Products

Where applicable, returned products should be:

• Unused and undamaged.
• In the original packaging.
• Returned with included accessories, manuals and tags.
• Accompanied by order details or invoice where requested.

A return may be rejected if a product has been used, altered, damaged after delivery, or is returned without required accessories or packaging.

04Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, contact Aunercart as soon as possible with your order number and, where requested, clear photographs or videos of the product and packaging. Our team will review the request and determine the applicable resolution.

05Refunds

After an eligible returned product is received and inspected, we will notify you about the status of the refund. Approved refunds are generally processed to the original payment method, subject to payment-provider and banking timelines.

06Replacement

Where available, Aunercart may offer a replacement instead of a refund for an eligible product. Replacement availability depends on product availability and the reason for the return.

07Non-Returnable Products

Certain products may not be eligible for return, including products that are:

• Clearly marked as non-returnable on the product page.
• Personalized or customized.
• Used or damaged after delivery.
• Returned without required original packaging.
• Subject to applicable hygiene or safety restrictions.

08Return Shipping

For eligible returns involving damaged, defective or incorrect products, Aunercart may arrange or bear applicable return shipping costs. For other return requests, shipping charges may apply depending on the product and reason for return.

09Cancellation

You may request cancellation before an order is shipped, where cancellation is available. Once an order has shipped, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.

10How to Request a Return

Please provide the following when contacting us:

• Order number.
• Product name.
• Reason for return.
• Photographs or videos, where applicable.
• Any additional information requested by our support team.

Please keep the product safely packaged until the return process is completed.

11Important Note

Return, replacement and refund eligibility can vary by product category, seller, order status and the specific terms displayed at the time of purchase. Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.