Privacy Policy

01Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, billing and shipping address, account details and messages submitted through our website.

We may collect order details, purchased products, delivery information and customer service communications.

Technical information may include your IP address, browser type, device information, pages visited and website usage data.

02How We Use Information

We may use your information to:

• Process and fulfil orders and arrange delivery.
• Provide customer service and respond to enquiries.
• Manage accounts and website functionality.
• Process payments and help prevent fraud.
• Improve our products, website and services.
• Send service updates and permitted marketing communications.
• Meet applicable legal, tax and accounting obligations.

03Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies.

04Information Sharing

We do not sell personal information as a standalone product. We may share relevant information with service providers that help us operate our business, including payment processors, delivery providers, website hosting providers and professional advisers.

We may disclose information where required by law or where reasonably necessary to protect the rights, property or security of our business, customers or others.

05Payments and PayPal

We may use PayPal to process eligible transactions. If you select PayPal at checkout, you may interact with PayPal’s payment services or be redirected to PayPal.

Information needed to process an order may be shared with the applicable payment provider. PayPal may independently process personal and transaction information under its own privacy statement and applicable terms.

We do not intentionally store your complete PayPal password or full payment credentials on our website. Payment information is handled according to the processes and safeguards of the relevant payment provider.

For details, review the PayPal Privacy Statement.

06Data Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure or destruction.

No website, electronic transmission or storage system can be guaranteed to be completely secure.

07Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting and dispute resolution.

08Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of or deletion of your personal information, or to object to certain processing.

Contact us using the details below to make a request. We may need to verify your identity before responding.

09Children’s Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services in their jurisdiction. Please contact us if you believe a child has submitted personal information.

10Third-Party Links

Our website may contain links to third-party websites or services. Those services operate under their own privacy policies, which we encourage you to review.

11Changes to This Policy

We may update this policy to reflect changes to our services, business practices or legal requirements. The latest version and its updated date will appear on this page.